EARLY BIRD TICKETS NOW ON SALE
FAQ’s

FESTIVAL FAQs

What are the opening times?

For campsite ticket holders: 1600 Thur 30 May to 1100 Monday 02 June

Arena opening times:

Thursday 30 May – 1700 – 2300 *limited access
Friday 31 May – 0900 – 0100
Sat 01 June – 0900 – 0100
Sun 02 June – 0900 – 0000

Am I allowed to bring alcohol into the festival site?

You are allowed to bring alcohol into the camp site only, not the festival site. See the below campsite FAQs for more information.

Can I leave the site and re-enter?

Yes. You can leave via the main gate and re-enter at any time. You must retain your festival wristband, as you will not be permitted to re enter without it. N.B there will be a £5 re-entry charge for any cars leaving and returning to the festival site.

How can I get to the festival?

Parking is provided, but you must purchase a car park pass . Alternatively, local busses stop within walking distance in Woolacombe. You may also get a lift from a taxi, friend, or relative. A dedicated “pick up and drop off” area is provided.

Where is the festival site?

Address: Woolacombe Down, EX34 7HL
What3Words: https://what3words.com/rushed.innovator.birdcage

Can I bring my Pet?

No animals are permitted onto the site, including car parks. The only exception is assistance dogs for customers with a disability. Such assistance dogs must be registered with a national organisation.

Can I camp?

Yes, we reckon we have the most beautiful camping landscape out there. You must purchase a weekend camping ticket. Please also read the Campsite FAQs.

Can I bring my motorhome/campervan?

Yes. You must purchase a live-in vehicle ticket. Please also read the Campsite FAQs

Can I bring a Caravan?

No. Only live-in vehicles are permitted.

For anyone looking to attend with a caravan, we recommend booking a pitch at Little Roadway Farm which is only a five minute walk from the festival site.

Can I sleep in my car?

No – it is not safe to do this on site.

What should I do if I feel unwell?

Please contact the nearest member of staff wearing high visibility clothing. They will escort you to our medical team.

What should I do if I witness crime, disorder, or something else that concerns me?

Please contact the nearest member of staff wearing high visibility clothing. They will contact our security team who will resolve the situation

What are the provisions for persons with additional needs?

Blue Badge Parking is available close to the entrance. Accessible toilets are present in both the arena and campsite. If you have further accessibility requirements, please contact [email protected] and we will endeavour to accommodate them.

See below for additional accessibility information, and free passes for aid workers / assistants etc.

I’m planning to bring children to the event, is that OK?

This is very much a family friendly festival, so yes – children are allowed.

Across the site we are operating on an adult supervision to child ratio of 1:3. i.e. 1 adult to a maximum of 3 children. So if you are a single parent for 4 or more children we request that you attend with additional adults for childcare support, inline with our site rules and regs.

How can I make payments at the festival?

All food, bar, and retail outlets will accept card payments – however due to the remote nature of the venue it is also advisable to bring some cash. Please note we do not provide cash machines at the festival.

Do you offer military of NHS worker discounts?

Yes, we do – email [email protected] with your proof of employment, and we will return an up to date discount code for you to book.

What should I do if I have a question or complaint?

In the first instance, please approach our staff at the main gate who will deal with your query. In an emergency, approach the nearest member of staff anywhere at the festival.

Are all the activities in the arena included with my ticket?

Most activities as per listed on the website are included with the ticket, however for specific events and activations there may be a small fee onsite which will be made clear at the time of sign up.

Will there be a cashpoint on site?

No. The nearest cashpoint is in the convenience store in the village.

Is there anywhere I can charge my phone onsite?

We do not have phone charging facilities on site. We recommend bringing charging packs to ensure you’re topped up. If you’re really struggling and in desperate need head to the Info Point and the lovely team in there might be able to help.

Will there be space for social distancing?

Yes. Regardless of the government guidance prevalent at the time, the arena will feature sufficient space that customers can socially distance.

Where does the surf competition happen?

The surf competition will open for registration at 0900 each morning, and run from 1000 – 1400 at Combesgate beach. There will be music and basic amenities on site.

SHUTTLE BUS / WOOLACOMBE ACCESS

Where does the shuttle bus leave from?

At the end of the track. Leave the festival site, walk to the bottom of the car park, and follow the signs to the end of the track. Exact location https://w3w.co/upstairs.playfully.galloping

What are the times of the shuttlebus?

Thursday

Departs event site every 30 minutes between 1600 and 2300

Fri-Sun

Departs event site every 20 minutes between 0855 and 0130

What is the shuttlebus circuit?

The bus will loop from the Spring Classic festival site (w3w location: https://w3w.co/upstairs.playfully.galloping), Verdant Leisure Gold Coast Holiday Park, and all regular bus stop collection points in Woolacombe.

How much does the shuttle bus cost?

£1.50 – Adult – oneway

50p – Child – oneway

Will the Shuttlebus accept card and cash?

Yes, the shuttlebus will accept card and cash.

Can I bring my surfboard on the bus?

It depends how big it is, and how full the bus is (and how lovely you are…)! The bus drivers have said that they are open to taking surfboards on the buses, but obviously it depends on the size of it, how many boards are currently on, and if the bus is full with passengers or not. So if you’re there with a smile, your best pocket of charm and an open mind you should be fine.

Will you be shuttling boards up from the festival site, to Woolacombe?

We’ll be shuttling surfboards up and down fro Woolacombe each day. At 0830, 1000 and a return at 1400 – Friday – Sunday.

Collection will happen at the bottom of the car park at 1000 each day, with a collection at 1400 from Woolacombe, and then 15 – 30 minutes later from Combesgate Beach.

NB. this is purely at the owners discretion, the boards may be left unsupervised at the end of the journey, and we will not take any responsibility for theft, damage etc.

This service is provided free of charge.

Can I walk down to Woolacombe?

Yes – it’s a beautiful walk along a National Trust permissive path. To access the path you need to return back down the entrance track and when you hit (https://what3words.com/upstairs.playfully.galloping) head left.

Length: 20m-30m-40m walk depending on where you want end up in Woolacombe, and on your fitness

Terrain: Steep! We advise stout footwear, it’s downhill on the way there, and very steep on the way back.

You can walk down, and then return via the bus with a single pass.

Reusable Serveware and Foodware FAQs

How It Works:

What are we offering?

3 options: plate, big bowl, small bowl. Which traders will serve food in.

What’s the plan for cutlery?

Most food providers don’t use cutlery, if they do they will have to supply their own wooden single-use cutlery. Customers can bring their own cutlery.

Are they getting washed on site?

No – customers will get a clean one every time, and the dirty ones will be returned to various points on site, and then industrially cleaned post festival.

How do customers receive their plates etc?

Customers receive their food in the serveware directly at the point of purchase from the trader.

Does a customer pay for them?

A customer pays £2 to use the serveware all weekend. When they pay the first time, they get a wristband. If they bring their own lunch box or buy one onsite, they do not get charged. 

What do I do after the meal?

Return your foodware to one of the designated return stations.

What about my next meal?

You will receive fresh and clean foodware at every meal.

What are we doing about coffee cups?

If people want to bring keep cups, they can ask coffee traders to use it, just like you would in a coffee shop. We encourage this but are not incentivising it.

CAMPING RULES

What am I not allowed to bring to the campsite?

See event list of prohibited items

Can I bring food or alcohol into the campsite?

Upon your first entry into the campsite, you can bring a limited amount of food or alcohol for personal consumption. The permitted quantities are shown here: Either 1 crate of beer/lager/cider OR 1 litre of wine OR 12 cans of pre-mixed spirit and mixer, per person

No glass
No straight spirits
Alcohol only permitted on first entry to the festival campsite

Can I put up a gazebo?

No. Due to the limited size of our campsite, there is not sufficient space for gazebos.

Can I put up an awning beside my live-in vehicle?

No. due to the limited size of the campervan area, we do not allow awnings. Unless it explicitly fits within your designated 6m x 9m pitch space.

Can I bring my caravan?

No. Only campervans are permitted

What is the size limit for a campervan?

Your campervan ticket space is 6m x 9m. This will be big enough for a small campervan, e.g. VW Transporter or Ford Transit Custom. It is up to you to have a clear understanding of the scale and size of your set up, if you encroach into the neighbouring spot you will have to purchase a 2nd slot whilst on site.

I’m staying in a tent, am I allowed to use cooking equipment?

You are permitted to cook on small gas camping stoves in the campsite. These must be placed on a firm and level surface, not on the grass (for example, a small camping table). Gas bottles must be under 1kg. You are not permitted to use BBQs or cook over charcoal/open fires. Please familiarise yourself with the location of fire extinguishers.

I’m staying in a campervan, am I allowed to use cooking equipment?

You may only use built-in, professionally fitted cooking appliances with liquid fuel such as LPG.

Are campfires allowed?

No. Due to fire safety restrictions, open fires of any kind are not allowed

Can I park next to my tent?

No. All cars must remain in the car park – which is located close to the campsite. If you want to park and camp you must purchase a van / campervan ticket.

Are there showers?

Yes. Free hot showers are available to campsite ticket holders. Due to the remote nature of the site, shower facilities are limited. Please bear in mind there may be a queue for these facilities at peak times (mornings). Please consider other guests and limit your shower time to 5 minutes.

Are there washing up facilities in the campsite?

There will be no hot water washing up facilities in the campsite. If you need this facility for plate washing/babies bottles etc then we recommend self-boiling water, and managing your own washing bucket.

Where can I find drinking water?

Drinking water points will be available in both the campsite and arena. You should bring your own bottle or container.

What should I do with my rubbish?

Please bring any waste to the collection points in the campsite, or use the bins provided around the site.

WHAT AM I NOT ALLOWED TO BRING TO THE FESTIVAL?

ILLEGAL SUBSTANCES:

We operate a zero tolerance on drugs/legal highs. Laughing gas is illegal and will not be tolerated

Please also note you may be searched on entry to the event site. Any items that may be used in an illegal or offensive manner will be confiscated. No responsibility is given for the return of confiscated items. If you are in possession of illegal substances you may be arrested.

ACCESSIBILTY

The Spring Classic is located on Woolacombe Down, a beautiful National Trust site, just off the stunning coastline of North Devon and overlooking the picturesque Woolacombe Bay. While beautiful, the terrain contains a lot of grassland and hilly areas which when the rain comes, can make access around the site difficult. For any wheelchair users we strongly recommend use of an all terrain chair, and ensuring that you have a strong and able support carer

We endeavour to be a festival that everyone can enjoy, and to provide an event site which is as accessible as possible to everyone. The use of disabled access facilities is reserved solely for the use of permanently disabled customers and unfortunately not for those with broken legs, recent injuries and/ or pregnancies.

Accessible Toilets: There will be accessible toilets within the main arena and campsite
Accessible showers: Will not be available
Accessible information points: Located in the main arena
Assistance Dogs: We welcome any registered assistance dogs at Spring Classic, please email [email protected] to register, and discuss criteria.

Parking

Parking tickets are available online, with Blue badge holders not needing to buy a festival parking ticket but must register for disabled parking on the by emailing [email protected] The accessible carpark is limited so friends/ family arriving in separate vehicles will not be able to use this car park.

CAMPSITE FACILITIES

Along with yourself and PA/ carer you can have an additional two other people who are able to camp with you in this field.

FREE PASSES

We provide a free personal assistant ticket to customers who are unable to attend The Spring Classic festival without the aid of a designated person.


In order to be eligible for a complimentary PA ticket you must have already purchased a ticket and supply ONE of the following pieces of evidence with your application:

If you require the assistance of a dog, please email [email protected] children under 16 years old are not eligible as carers/personal assistants.

JOIN THE MAILING LIST TO HEAR ABOUT THE LATEST MUSIC ACT ANNOUNCEMENTS, OFFERS AND MORE.